MostBet Casino - Hráč tvrdí, že platba byla zpožděna.

I have requested 4 withdrawals with a total value of CZK 75,000. 3 withdrawals were entered on 31.8.2022 and one withdrawal on 1.9.2022. Today is September 5, 2022 and the withdrawals are in the phase of support being processed, the problem was handed over to the financial department on September 3, 2022, they say they have been working on it since September 3, 2022 and no further information is known. One operator has helped me on support since he left and there is someone else I get defacto as responsible as from a robot. Previously I had a very good experience with mostbet withdrawals always arrived without problems and that I had large withdrawals this time it is not the case and I don't know what I can do about it

Mám zažádáno o 4 výběry v celkové hodnotě 75000 Kč . 3 výběry byly zadaný 31.8.2022 a jeden výběr 1.9.2022 . Dnes je 5.9.2022 a výběry jsou ve fázi zpracovává se podpora problém 3.9.2022 předala prý finančnímu oddělení to už od 3.9.2022 prý na tom pracuje a další informace nejsou známé . Na podpoře mi pomohl jeden operátor od té doby co odešel a je tam někdo jiný dostávám defakto stejně odpovědný jak od robota. Dříve jsem s mostbet měl velice dobré zkušenosti výběry vždy dorazily bez problémů a že sem měl velké výběry tentokrát tomu tak není a já nevím co s tím mohu dělat

Dear Hejpr1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, I'll call you later.

Dobra tedy ozvu se později .

So it shifted a bit for us, just to set the record straight, my selections were in the order of 1-8100. 2-35000. 3-15000. 4-17000. Withdrawal of 3.15000 was rejected by the financial department today when I asked the technical support what is going on I was told this for choosing funds - the selection is made to the top-up data, so ok If you want to go to the new details, you need to top-up the game score with them first) .To be honest, I don't know what's going on at all 😀

Tak se nám to trochu někam posunulo jen abych uvedl na pravou míru moje výběry byly v pořadí 1-8100. 2-35000. 3-15000. 4-17000 . Výběr 3.15000 byl dnes zamítnuty finančním oddělením když jsem se technické podpory zeptal copak se děje bylo mi napsáno toto (Doporučujeme zkusit výběr na splátky (menší částky), žádost o výběr zopakovat později, provést výběr na jiné údaje, jiný platební systém (jeden a podmínky pro výběr prostředků - výběr se provádí do údajů o doplnění, takže v pořádku Chcete-li přejít na nové podrobnosti, musíte jimi nejprve doplnit skóre hry) . Abych pravdu řekl nevím vůbec co se děje 😀

Dear Hejpr1993,

Have you received your withdrawal from the casino yet?

Not all of them returned it to my mostbet game account, I had to withdraw it slowly through another withdrawal which was deliberately reduced to 10,000 per day and every other withdrawal was rejected, so I kept withdrawing over and over and finally I managed to withdraw the money. Mostbet is good except for occasional problems with withdrawals

Ne všechen vrátily mi to na herní účet mostbet amusel jsem to vybírat pomalu přes jiný výběr který byl schválně snížen na 10tisic denně a každý druhý výběr byl zamítnut tak pořád výběr dokola nakonec se mi povedlo peníze vybrat . Mostbet je dobrý až na občasné problémy s výběry

Hejpr1993, do I understand correctly that you have managed to withdraw all your winnings?

Dear Hejpr1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Hejpr1993 informed us that he received all winnings, therefore we closed the complaint as resolved.