Moana Casino - Hráčův účet je po zablokování uzavřen.

My complaint concerns a casino called moanacasino16. I have previously blocked all the casinos of the Famagous BV Company and requested the blocking but I was still able to deposit at moanacasino16 and create a user. Now my account is blocked. I asked in the chat what the RTP of the reactoonz game is and I got an answer of 84.52% I took a screenshot of it and attached it to this complaint. I recommend everyone to avoid the casino because slot games are illegal and the betting odds are really bad and you can never get the withdrawals through to yourself.

Valitukseni koskee moanacasino16 nimistä kasinoa. Olen aiemmin estänyt Famagousta B.V. Yhtiön kaikki kasinot ja pyytänyt estot mutta silti pystyin tallettamaan moanacasino16 ja tekemään käyttäjän. Nyt tilini on estetty. Kysyin chatissä mikä on reactoonz pelin rtp ja sain vastaukseksi 84,52% otin siitä näyttötallenteen ja liitän sen tähän valitukseen. Suosittelen kaikkia välttämään kasinoa koska kolikkopelit ovat säädetty laittomaksi ja vedonlyönnin kertoimet ovat todella huonot ja kotiutuksia ei saa ikinä läpi itselle.

Dear Mntdw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account at Moana Casino.

In order to understand the situation better and assist you effectively, could you please provide more information regarding the following questions:

• Do you have any other communications or evidence related to this issue that you can share?
• Could you please explain what the disputed amount represents in this case?
• Do I understand correctly you created multiple accounts in this casino despite self-exclusion?

Your cooperation in providing these details will help us investigate and work toward a resolution.

If you have any relevant communication regarding this matter, feel free to forward it to tomas@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Tomas