Miami Dice Casino - Problém se sázením bonusů hráče nebyl vyřešen.

Hello,

I have an active bonus of 50$ that I need to wager 35 times for a total of 1750$.

I've been playing bets on games for probably more than the required wagering amount now and the wagering is still at 1750$ and hasn't move.

I tried contacting live chat and customer service by email and they are just giving me their scripted answers. Nobody even took the time to take a look at my bets to see if my claim is valid. I've played at this casino before and I made sure to play games that contributes 100% towards wagering. They are simply ignoring me.

Can you help ?

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements? Could you please forward your game history of the entire bonus session so far? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear vincvinc1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I sent you guys an email saying that the matter is resolve 🙂

Thank you very much !

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vincvinc1980, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru