Metal Casino - Hráč neobdržel bonus.

I deposited 30 euros into the casino and when I had deposited came from the casino

message me has all bonuses and fees closed.

I got my money back but how do I know what bonus I'm getting from the casino

when it comes to the example of new casinos with a different operator but

same management.

A book from Magic Red Casino with 10 euros came in the mail today

coupon that can be redeemed by contacting chat, valid

31.12.21. This operator has also stated that I am not eligible

bonuses.

Talletin casinolle 30 euroa ja kun olin tallettanut tuli casinolta

viesti minulta on kaikki bonukset ja palkkiot suljettu.

Sain pslautettua rahat mutta mistä tiedän mitä casinolta saan bonusta

kun tulee esimerkisi uusia casinoita joilla on eri operaattori mutta

sama johto .

Tänään tuli postissa kirja Magic Red-casinolta jossa oli 10 euron

kuponki jonka voi lunastaa ottamalla yhteyttä chattiin ,voimassa

31.12.21 . Tämäkin operaattori on ilmoittanut että en ole oikeutettu

bonuksiin .

Dear peoksa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are dissatisfied that you didn't receive a bonus? Would you be so kind as to post here a link to offer you tried to redeem? Also, could you please post here a message that you received when you tried to activate it?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Hello Asko Keijo Tapani The administration of PeltolaKasino has unfortunately decided that the account you created with the username ake0831 is excluded from our bonuses and fees.

Such a message came in an email. I haven’t been able to change the email for the casino, but the message came in a new one

to email?

Hei Asko Keijo Tapani PeltolaKasinon hallinto on valitettavasti päättänyt, että tili, jonka olet luonut käyttäjätunnuksella ake0831 on suljettu bonustemme ja palkkioidemme piiristä.

Tällainen viesti tuli sähköpostiin. En ole casinolle voinut muuttaa sähköposti , mutta viesti tuli uuteen

sähköpostiin?

Thank you for your reply, peoksa. Although I understand your frustration, please note that the casino can decide to exclude any player from receiving bonuses at any time. I am afraid, that as long as this decision didn't influence your current active bonuses, or any winnings accumulated by playing with bonuses, there is not much more we can do. Unfortunately, we are not in a position to force casinos to give bonuses to players, if the casino has already decided that some player is not eligible for them.

Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something, otherwise I will be forced to reject this complaint.

I understand but annoying it is not always known until the deposit when then announced only

I am not eligible for this offer and will go many days before the money is returned

and sometimes documents are still required, has even happened to a casino, I don't remember what,

that you must recycle your deposit one or some three times before you can withdraw it.

Ymmärrän mutta harmittaa sitä ei aina tiedä ennenkuin tallettaa kun ilmoitetaan sitten vasta

etten ole oikeutettu tähän tarjoukseen ja menee monta päivää ennenkuin rahat palautuu

ja toisinaan vaaditaan vielä dokumentteja , on käynyt jopa niin jollakin casinolla , en kyllä muista millä ,

että täytyy kierrättää talletus yksi tai joissakin kolme kertaa ennen kuin voi kotiuttaa.

I can only recommend that you ask the casino if you are eligible for receiving bonuses before you start playing. Unfortunately, verification is necessary for most casinos before processing a withdrawal and deposit wagering is usually required as part of anti-money laundering policy, and there is not much more we could do about it.

I apologize, but after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.