Megapari Casino - Finanční prostředky hráče byly omezeny.

Hello, It is Roman Saini from India. My money is stuck in Megapari and the casino is not allowing me to withdraw. I am new to this casino, I have created an account and after making deposits and placing bets, When I try to withdraw, It says me to contact security team. The security team in receipt of email replied me to send National Identity card and Netwallet transaction history that was used to make deposit in Megapari. I have sent the documents as it has been available to me, But after sending documents and replying to their each question, They are still not allowing me to withdraw the money. I have tried mailing them several times that to refund my money.

Its my personal money, No one should stuck my money like this in their hands. I hereby request the Casinoguru to take this up and help me to get my money back.

Megapari Account ID - 685269209

Dear Roman75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have made the withdrawal multiple times since last 2 days. The withdrawal is getting rejected. I understand about KYC but I have provided the documents I had. The more concerning thing is that I have been soft blocked in this casino site, I am not able to access any casino games or place any bets as well. The withdrawal is getting rejected straightaway. The intention behind this is beyond my understanding, but my contention is that I have been made to suffer with no fault mine. Its my personal money and the way Megapari has stuck my money in their hands is concerning and painful to see.

Kindly help me

Hello, dear Roman.

We acknowledge your disappointment. We understand that encountering such an issue during gameplay can be frustrating for anyone. We are here to assist you and resolve the situation as quickly as possible. We would like to emphasize that KYC procedures are crucial for ensuring the security and legitimacy of financial transactions. As an online gambling platform, we are obligated to follow strict regulations and protocols to verify the identity of our players. Unfortunately, since we cannot physically verify each player, the KYC process is necessary to validate the authenticity of documents and ensure funds are transferred to the rightful owner. We understand that this process may take some time, usually a few working days, as we conduct a thorough review. We appreciate your patience and cooperation in completing the verification process.

At the moment, our security service expects you to take a selfie, holding your ID near your face

Hello, Megapari

I have already submitted the documents I had. I can send the selfie but as I have already told in the email conversation that holding the card with the selfie is not possible because I don't have the physical card available with me instead I have sent the e-aadhar document in PDF format downloaded from the offical website of Government of India. Megapari itself has said to send the soft copy that is e-aadhar document. Attaching the screenshot herein-

I have already told many times in the email that its a soft copy in PDF format of my aadhar card as it was asked by Megapari security team but still I am getting response like a automated bot is replying me. My money is stuck with you and you are not paying seriousness to it. Kindly process my withdrawal atleast now.

Dear Roman75,

Could you please clarify why you are unable to download the official document and present a hard copy of it?

Sir, When I said I am not able to download the official document? I have downloaded the official document and already sent it.

I have just said I don't have the physical aadhar card available with me because that is in my home and I am living in my university now. But for the identity verification process if physical card is not available then PDF of e-Aadhar card can be used and it is equally valid and Megapari has also agreed for the same in their email conversation.

I am attaching the link of official circular of the Government of India that specifies the validity of e-Aadhar card document.

https://uidai.gov.in/images/uidai_om_on_e_aadhaar_validity.pdf

Therefore, I am requesting you to please process my withdrawal, The money that is stuck with Megapari is for my personal daily expenses like food, transportation etc. I am facing hardship because of Megapari. Kindly process the withdrawal with immediate effects.

I have a clearer understanding now, thank you. Could you kindly confirm whether your picture is also visible on the PDF version of your e-Aadhar card and if it can be utilized as a valid picture ID?

Ofcourse, Everything is very well visible

Hello!

Dear Player, We apologize for the length of time it has taken to resolve this situation. We have contacted our security department and are working to find a solution to your case. We will provide you with the final solution soon, thank you for your patience.

Hello, Verification can go on but atleast process my withdrawal in due course. It is really unjustified how you have claimed ownership on my money. I have deposited the money with a certain agreement that Deposit and Withdrawals will be processed in a given time bound manner.

Hello!

Dear Roman. We are pleased to inform you that your verification process has been successfully completed.

This means that you are now able to withdraw your funds in full.

Such a long wait for verification is due to the fact that we perform verification manually and do not use unreliable algorithms.

I would also like to inform you that your last withdrawal request of INR 1936 has been successfully processed and approved.

We apologize for the delay in verification and hope that this does not greatly affect your experience with us.

Great news. Thank you very much, Megapari Casino Team, for your assistance.

Dear Roman75,

Could you please confirm that you received your winnings already? Is there anything else we could try to help you with or do I have your permission to mark this complaint as resolved?

Dear Roman75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.