MamaMia Bingo Casino - Hráč si stěžuje, že neobdržel bonus za vklad.

I didn't get the welcome offer 100% deposit bonus after registering and making a deposit at MamaMia Bingo casino (I got the free spins), so I sent an email to the email address found on their website. There is no chat option on their website.

I waited for 2 days, but I didn't get any answer or help from their aspa, if there is one? A similar experience is also at their sister casino called Bertil. At that casino, after making a deposit, I was unable to play at all for 2 days because the manager was late in answering my question. There is no chat option at that casino either. I also contacted Evoke Gaming Ltd by email, under which both casinos operate. They didn't answer or help in any way either.

In summary, I cannot recommend playing at these casinos because their service attitude and user support is at that level

En saanut tervetulo-tarjouksen mukaista 100% talletusbonusta rekisteröidyttyäni ja tehtyäni talletuksen MamaMia Bingo-kasinolle (ilmaispyöräytykset sain), joten lähetin sähköpostia heidän nettisivuilta löytyvään email-osoitteeseen. Chatti-mahdollisuutta ei heidän nettisivuilta löydy .

Odottelin 2 vrk, mutta en saanut mitään vastausta tai apua heidän aspasta, jos sellaista on olemassakaan? Samankaltainen kokemus on myös heidän sisar-kasinolta nimeltä Bertil. Tuolla kasinolla en pystynyt talletuksen tehtyäni pelaamaan lainkaan 2vrk:een koska aspa vastasi kysymykseeni viiveellä. Chatti-mahdollisuutta ei ole tuollakaan kasinolla. Otin sähköpostitse yhteyttä myös Evoke Gaming Ltd:iin, jonka alaisuudessa nuo molemmat kasinot toimivat. Hekään eivät vastanneet tai auttaneet millään tavalla.

Yhteenvetona en voi suositella näillä kasinoilla pelaamista, koska heidän palvelualttius ja käyttäjätukensa on tuolla tasolla

Dear Juha65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if the deposited funds are still untouched inside your account and if you successfully passed the KYC verification?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus, and not all players are entitled to receive bonuses automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I made a deposit according to the offer found on the MamaMiaBingo website:

https://www.mamamiabingo.com/fi/kampanjat/welcome

I made a €50 deposit using the code MAMAMI according to the instructions, but I didn't get the promised 100% bonus.

I also received a confirmation email from them and verified my email.

I have complained about it to their email address support-fi@mamamiabingo.com (https://www.mamamiabingo.com/fi/asiakaspalvelu).

I haven't received any answer why I didn't get that 100% bonus, i.e. I don't know the reason why the campaign offer could not be applied?

I waited for their answer for 2 days and after that I played with the funds I deposited because the money was mine anyway and it's a non-sticky bonus and I didn't get any answer from them?

Below is a screenshot of my registration and deposit:

T. Juha J******

Tein talletuksen MamaMiaBingo-sivuilta löytyvän tarjouksen mukaisesti:

https://www.mamamiabingo.com/fi/kampanjat/welcome

Tein 50€ talletuksen käyttäen ohjeen mukaista koodia MAMAMIA, mutta en saanut tuota luvattua 100% bonusta.

Sain myös vahvistussähköpostin heiltä ja vahvistin sähköpostini.

Olen reklamoinut asiasta heidän sähköpostiosoitteeseen support-fi@mamamiabingo.com (https://www.mamamiabingo.com/fi/asiakaspalvelu).

En ole saanut mitään vastausta miksi en saanut tuota 100% bonusta eli en tiedä syytä miksi kampanjatarjousta ei voitu soveltaa?

Odotin heidän vastaustaan 2vrk ja sen jälkeen pelasin talettamillani varoilla, koska rahathan olivat joka tapauksessa minun ja kyseessä on non-sticky bonus enkä saanut mitään vastausta heiltä?

Alla kuvakaappaus rekisteröitymisestä ja talletuksestani:

T. Juha J******

I understand your frustration, Juha65. Unfortunately, if you played your deposited funds already, I'm afraid we won't be able to help you. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I finally got that 100% deposit bonus to my game account (+ MamaMia Bingo Casino's apologies for the delay), so the matter was resolved, thank you.

T. Juha

Sain kuin sainkin lopulta tuon 100% talletusbonuksen pelitililleni (+ MamaMia Bingo Casinon pahoittelut viivästyksestä ), joten asia tuli kuntoon, kiitokset.

T.Juha

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Juha65, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru