Malina Casino - Odstoupení hráče je zpožděné a nevyřešené.

I requested a withdrawal, but even though it has been approved and completed, my bank account has not been credited. I requested a payment receipt, and they don't want to give it to me; they just tell me I have to wait. I've been waiting a week to get my money, and nothing has changed. I see my money as lost, and I feel like this is a scam site based on previous reviews.

Solicite retiro a pesar que se ha aprobado y finalizado mi cuenta bancaria no se ha abonado, solicite una constancia de pago y no me lo quieren dar solamente me dicen que tengo que esperar. una semana esperando para obtener mi dinero y nada siguen con lo mismo, yo lo veo por perdido mi dinero y siento que es una pagina de estafadores por las reseñas que tiene anteriormente.

Dear willy7352,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika