Magik Casino - Účet hráče byl uzavřen.

After making more than 5 deposits and after fighting for more than half a year (6 months) paying my winnings with this Casino.

A little over a week ago they BLOCKED AND CLOSED my account without giving any kind of explanation (they never did) and practically cheating with frequent deposit promotions emails.

This has been by far the worst experience I had with a casino and I have proof of everything I tried to contact them and seek payment of my winnings and money.

I would be very grateful if you could help me to reach the last consequences, because I think that this could easily be a scam that can happen to other people, and that you guide me within your knowledge to my options to report or continue to report this casino until I get one answer.

It is worth mentioning that before he had already made the claim for the delay of this withdrawal and not even with that they gave any communication signals.

Thank you very much for your help.

Tras realizar más de 5 depósitos y luego de luchar más de medio año (6 meses) el pago de mis ganancias con este Casino.

Hace poco mas de una semana ellos BLOQUEAN Y CIERRAN mi cuenta sin dar ningún tipo de explicación (nunca lo hicieron) y prácticamente engañando con frecuentes correos de promociones para depositar.

Esta ha sido por lejos la peor experiencia que tuve con un casino y tengo prueba de todo lo que intenté contactarme con ellos y buscar el pago de mi ganancia y dinero.

Agradecería mucho que pudieran ayudarme a llegar hasta las ultimas consecuencias, pues creo que esto podría ser fácilmente una estafa que puede suceder a otras personas, y que me guíen dentro de su conocimiento a mis opciones de denunciar o seguir denunciando a este casino hasta conseguir una respuesta.

Cabe mencionar que antes ya había hecho el reclamo de retraso de este retiro y ni con eso ellos dieron señales de comunicación.

Muchas gracias por su ayuda.

Dear Joshrek,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past and the disputed amount was very similar. Do I understand correctly that this is a complaint about another issue (closed account)?

Was there any balance in your account before the casino closed it?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina. Thank you very much for meeting my request.

Yes, I actually made a claim a while ago and it was for the non-payment of my winnings (€ 1600), until a few weeks ago I was still fighting that same payment. So they decided to solve it by closing and blocking my account without any explanation and they still send me promotions.

If I had a balance in my account, approximately € 1700. And the day before my account was closed and blocked, I had made a deposit to see if the problem was mine or a means of payment.

I will be attentive to your responses. Thank you very much and greetings.

Hola Kristina. Muchas gracias por atender mi solicitud.

Si, efectivamente hice un reclamo hace un tiempo atrás y fue por el no pago de mis ganancias (1600 €), hasta unas semanas atrás seguía peleando ese mismo pago. Por lo cual decidieron resolverlo cerrando y bloqueando mi cuenta sin ningún tipo de explicación y todavía me mandan promociones.

Si había saldo en mi cuenta, aproximadamente 1700 €. Y el día anterior al cierre y bloqueo de mi cuenta había realizado un depósito para ver si el problema era mío o medio de pago.

Estaré atento a sus respuestas. Muchas gracias y saludos.

Thank you very much Joshrek for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will now try to contact the casino and let them know about your issue.

Thanks a lot Nick.

I hope they answer this time.

Muchas Gracias Nick.

Espero que respondan esta vez.

Unfortunately, we haven't reach any answer from the casino yet. We are giving them 7 more days to respond otherwise we will be forced to close the complaint as unresolved which could negatively affect the casino's rating.

Dear Joshrek,

I'm really sorry but we could not reach the casino at all therefor we won't be able to help you resolving this issue as they are non-responsive. All I can recommend you is to contact the licencing authority of the casino as they have higher authority in resolving issues like this with casinos. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.