Lunarwin Casino - Výběr hráče je zpožděn kvůli omezením účtu.

Got a vip bonus from www.lunarwin.com in the amount of 1000USD.

I wagered it and won around 50 000USD. If I wanted to withdraw my funds I got the information, that I have to make a deposit of 300USD or more. Once it is done, the system will automatically verify the account and my funds can be withdrawn. Made a deposit and they claimed, that the deposit was under 300usd because of the transaction fees.

During that time I asked about the statues of gaming profile and I was told that if I want to be a premium status player, my deposits have to be at least 500USD.

So eventually I made another deposit that was over 300USD and again wanted to withdraw my funds. Not possible- users who have balance more than 2000USD or account is less than month old, have to be a premium member to withdraw that kind of amount.

Then I referred to a previous conversation, where their online support indicated that 500USD was required to claim premium status. I got a reply: You are right, on November 7, this amount was really $500, but due to the influx of new players, and the lack of restrictions on the number of withdrawals due to the Premium status, it was decided to increase to $ 1000.

So now they have assured me that if I make another deposit and they all add up more than 1000USD, I can withdraw my funds. I do not buy it anymore, but the stakes are high. I can not upload a word document with the conversation.

Dear taavilatti,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’re facing with LunarWin Casino.

We’ve encountered a similar case with this casino on our website, where a player faced delayed withdrawals and inconsistent requirements. You can find more details here: LunarWin Casino Case.

Based on your experience and past cases, we strongly recommend against depositing more funds. These practices are highly suspicious and not representative of legitimate casino operations.

To proceed with your case, could you clarify:

• Do you have confirmation of all the deposit and withdrawal conditions provided by the casino?
• Were there any changes to their terms or policies after you attempted withdrawals?
• Can you share screenshots or email correspondence regarding the latest deposit and withdrawal attempts?

Please forward all relevant communication to petronela.k@casino.guru for further investigation.

Your cooperation is essential to resolving this issue, as we cannot proceed without detailed information.

Thank you in advance for your reply.

Best regards,

Petronela

Hi,

I have sent the information via email.

Br

You can close the case. When I told the online support that I was asking help from you, they put restrictions to my account and I am not able to play anymore-so 100% scam. If something can be done with their licence, it would sure help people for falling into their scam.

Hi taavilatti,

Thank you for your response and the information you’ve shared so far.

To ensure we handle your case thoroughly and fairly, we will first wait for the outcome of the other complaint we mentioned regarding LunarWin Casino. This will give us a clearer picture of how the casino addresses similar situations, which could provide helpful insights for your case as well.

In the meantime, please rest assured that we will keep you informed of any developments.

Thank you for your patience and cooperation.

Dear taavilatti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear larryhay10,

As expected, we have not received any response from Lunarwin Casino despite multiple attempts to contact them. Unfortunately, there is little we can do without their cooperation. Based on the situation, I strongly advise you not to deposit any additional money with this casino, as there is a high likelihood it will only be lost.

I fully empathize with your frustration and understand the temptation to send another deposit for verification in hopes of receiving your winnings. However, I strongly discourage this action, as the evidence suggests that this is a scam casino with no intention of paying out.

Unfortunately, your case is not an isolated incident. We recently handled a similar complaint regarding Lunarwin Casino, which was also closed as unresolved due to the casino’s lack of cooperation. You can review the details of that case here: Lunarwin Casino - Player's Withdrawal is Delayed.

Since the casino operates without a valid license and does not refer to any Alternative Dispute Resolution (ADR) service, there is no regulatory authority we can escalate this matter to.

As a result, we will mark your complaint as "unresolved" in our system. While I understand this outcome is not what you were hoping for, it will at least serve to warn other players about the risks of engaging with this casino. Should Lunarwin Casino decide to cooperate, we will reopen your complaint and notify you by email.

To avoid similar situations in the future, I recommend selecting casinos with strong reviews and ratings on trusted platforms. I am genuinely sorry that we could not do more to resolve your issue this time.

Thank you for bringing this matter to our attention, and please don't hesitate to contact us if you need assistance in the future.

Best regards,

Petronela

Casino.Guru