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Dear Евгений,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but I am not sure I understand what’s going on correctly. Could you please clarify which game did you play? Do you have any better evidence showing the issue with the game, for example, a video recording? Maybe a better description could be helpful as well.

Have you tried contacting the casino regarding this problem? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Евгений,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.