LuckyCherry77 Casino - Hráč měl negativní zkušenost v kasinu.

I received several email promotions of a 500% first deposit bonus.

I proceeded to the site and activated the bonus, then made the minimum deposit required to activate the bonus, which at the time was 10USD, as I use BRL to deposit 50BRL, as the dollar exchange rate at the time of deposit was 1USD = 4.98BRL. So I made the deposit within the amount specified in the offer.

Recebi diversas promoções por email de um bônus de 500% no primeiro depósito.

Prossegui até o site e ativei o bônus, em seguida realizei o depósito mínimo necessário para ativação do bônus que no momento era de 10USD , como uso BRL depósito 50BRL , conforme a cotacao do dólar no momento do depósito era 1USD = 4,98BRL. Portanto fiz o depósito dentro do valor especificado na oferta.

Dear edgardheckmann22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyCherry77 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly the casino didn't award you the bonus because your deposit was too low?

Did the casino explain how much you were supposed to deposit in order to receive the bonus?

Did you decide to play with your deposited funds or have you requested a refund?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear edgardheckmann22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.