Lucky Wolf Casino - Výběr hráče je zpožděn ověřením účtu.

When requesting my first withdrawal, I was asked to verify my details, sent a photo of my ID and statement, the account has since been on the verification screen and will not allow me to access the account or proceed with withdrawal.

I have been waiting 4 days and the Current Verification status just shows - Processing.

I cannot access the account or anything because of this.

It was simply and easy depositing money but now having hassles with withdrawals doesnt sit well.

Dear Raeez1811,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please share a screenshot of the verification status of your account if available?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi

I cannot access my account and have no way of communicating this to the casino. It's stays on the verification status : Processing page when attempting to access the account.

I will email the screenshot thereof

Thank you all for your assistance,

Thank you Roberto at Luckywolf for contacting me an resolving this issue so swiftly. Account is verified and active.

Dear Raeez1811, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hi Tomas

Thanks, you can close this, the 1st withdrawal was successful.

Dear Raeez1811,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru