Lucky Owl Club Casino - Výběr hráče je zpožděn kvůli systémovým chybám.

It has been o er a month now that I was supposed to be able to make an (advertised) instant withdrawal...when I ask what is going on no one can shoot me a straight answer as of why...keep telling me that their withdrawal system has internal errors and then it was documents...sent those and now we ba j to system issues...don't know what to do in order to collect

Dear jjbush0684,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please indicate the correct disputed amount you are attempting to withdraw?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is my first withdrawal attempt...yes, I believe deposited $35 with a 250% bonus .. they told me that I didn't need any further verification so I'm assuming I passed their kyc....$550 is the amount and with bitcoin

Could you please share your communication with the casino regarding the delay of your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

There is no communication anymore...they won't even lie to me anymore...lol

They refuse to contact me lol

Thank you very much, jjbush0684, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jjbush0684,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Owl Club Casino representative to join this conversation.

Dear Lucky Owl Club Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka