Lucky Owl Club Casino - Odstoupení hráče se zpozdilo kvůli technickým potížím.

This is a great casino. Great live support. Fun games. And they do pay out. Until this last time. I'm a fully verified account holder. But there saying there having technical difficulties. Last time they Said this with the same bogus "external system error" I paid $125 and got my deposit within 30 seconds. Which I don't see why they cannot do it again? I have screenshots of it and everything now it's taken more than a week with the same error.

Dear troycornelius509, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? When exactly did you make the last successful withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Yes it was z week and a half ago the history page will not load on the website for me to take screen shots. But usually they payout within 24 hours. The last payment was about 3 weeks ago. Still they are saying "external system error" which last time I had to pay $100 and I had it sent within 30 seconds. Which now they are saying they can't. Fir no reason. I'm willing to pay it. But this would prove there "error" to be illegitimate once again.

I have a chat with the owner of the casino here:

Shows he is scamming me out of his own Tand C.

Thank you for your reply, troycornelius509. Did you use the same withdrawal method in the past?

Do I understand correctly that you accumulated your winnings with an active bonus?

Dear troycornelius509,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.