Lucky Legends Casino - Výběr hráče byl zpožděn.

I made a deposit and claimed a promotion..After playing for awhile I had made it through the playthrough and decided to withdraw some of my winnings..I made a withdrawal of $950 and after a couple weeks got a notification that it had been denied..I reached out to the chat and was told I believe that my bitcoin address was the issue..The chat rep said that my documents were all In order so it should be fine the next time I try to withdraw..At that time my funds were put back on my account..I left a $100 to play with and made a withdrawal request for $850 at that time,after some time I seen that it said manager approved and I thought it would be there that day…Obviously it never came so I got with them again and was told it would be 7-10 days from that point of manager approved..I got with chat again on the 7th day and was told again 7-10 days..I thought we’ll they are going to use every single day of that time..At about the 12th day I decided to email them and was sent back a reply with a case number(I forgot to mention I had emailed them previously and received basically the same exact reply but a different case number than this new one)…That’s when I really became worried being I don’t believe that it’s being read by an actual person and I just get generic bot type responses..Any help would be great thanks

Dear sammy2296,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your winnings come from a coupon 'MONSTERS' which was redeemed along with your deposit?
• Have you managed to withdraw successfully any winnings before?
• If there is any other relevant correspondence between you and casino support please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I did claim the monster bonus along with my deposit,I was told they escalated my withdrawal but I did go on chat last night with lucky legend rep and a rep from sunrise as I had a $100 withdrawal I was also waiting for..The chat from the 2 casinos always have the exact generic response in the chat..Last night they both said the withdrawal was escalated but not the payment and they would do that and to give it 48 hours..They both paid earlier today..I greatly appreciate them doing so but I’m not sure yet if I’d play there again..It was my second withdrawal from sunrise

Thank you very much, sammy2296, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello sammy2296,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Legends Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Legends Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Greetings all,

We can confirm that all funds have been paid out via Bitcoin on the 24th of November and are marked delivered in Blockchain Explorer.

Best wishes,

Lucky Legends

I have received my withdrawal and really appreciate the help..

Dear sammy2296,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan

Casino.Guru