Lucky Hit Casino - Hráč si stěžuje na technické závady.

So, I played the Book of Death game all the time. Was thrown out in the middle of the game and has to finish the game before I can open another game at all. However, this has not been going on for more than 33 hours. I have informed the customer service 19 times, but allegedly a software error was to blame first for the technology and in the end I was even advised to change my password which would fix the problem, which of course did not. Nothing happens on the casino side. Now of course I'm afraid because this brings up a very, very strange feeling that I will even get my money that is floating in the payout ...

Very bad the whole thing. And in any case you will not be helped

Also, ich habe durchgehend das Spiel Book of Death gespielt. Wurde mitten im Spiel raus geworfen und muss das Spiel zuende spielen bevor ich überhaupt ein anderes Spiel wieder öffnen kann. Jedoch geht dies nicht seit nun mehr als 33 Stunden. Ich habe 19 mal den Kundendienst informiert jedoch war angeblich zuerst ein Software Fehler daran schuld danach die Technik und am Ende wurde mir sogar geraten mein Kennwort zu ändern das das Problem beheben würde, was dies natürlich nicht tat. Es passiert einfach nichts von der Seite des Casinos. Jetzt habe ich natürlich Angst da dies ein sehr sehr komisches Gefühl aufbringt das ich überhaupt mein Geld bekomme das in der Auszahlung schwebt...

Sehr schlecht das ganze. Und geholfen wird einem auf jeden Fall nicht

Dear Philipp,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Are there any funds being held by the casino? Were you playing with a bonus? I see from your attached screenshots, that you’ve already reported that there is something going on. I would like to know if the casino explained what happened. Could you forward any relevant communication regarding technical glitches to my email address kristina.s@casino.guru? I am not sure we will be able to help you to resolve this issue as this is in the casino’s and game provider’s hands. Looking forward to hearing from you.

Best regards,

Kristina

Dear Philipp,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.