Lucky Draw Casino - Výběr hráče byl zpožděn.

Hi

My account is fully verified

I was waiting on my withdrawal which was submitted 18.10.22 for $600

I was told 3 -5 bsunisess days then they disabled my account

I don't have multiple account etc so no reason to disable my account

I want this fixed and paid .I have screen shots to prove everything

Dear Stavros83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I emailed the verification screen shot is was done a week 2 weeks ago roughly I played the slots i think is was with a bonus but I played the required amount through before requesting to withdraw my winnings that was on the 18.10.22

Thank you very much, Stavros83, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Stavros83,

I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. First, we'll contact the casino in order to learn the reasons for the blocking of your account.

Lucky Draw Casino,

Could you explain why Stavros83's account was blocked and the withdrawal request wasn't processed yet?

Lucky draw casino won't explain or respond I've tried emailing them and they just ignore my emails

They will just ignore untill nothing happens and I lose $600 dollars

So Thomas as I've predicted nothing is happening what is my next step

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thomas,

Is that all you can do ???

So they ignore everyone and don't pay and they get a slap on the wrist

I want my money what else can I do ??

Regards Steven F****

Hello Stavros83,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, unfortunately, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.