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They don't want to close my account !!

I asked several times to close it but nothing they invent only excuses and they have not responded to the email for 2 weeks !!

Non vogliono chiudere il mio account!!

ho chiesto svariate volte di chiuderlo ma niente inventano solo scuse e non rispondono alla mail da 2 settimane!!

Dear xlucky696,

Thank you very much for submitting your complaint. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Lucky Crypto Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@luckycrypto.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

I don't want to exclude myself I want my account to be deleted from their site and my data is also just scammers so I want my account and data to be closed and deleted.

Io non voglio autoescludermi io voglio che il mio account venga eliminato dal loro sito e anche i miei dati sono solo degli scammer quindi voglio che venga chiuso ed eliminato il mio account e dati.

Your account should be blocked if you request it, but I'm afraid your personal data will be stored for some time, as the casino keeps a database in case you'd like to reopen your account later. Please let me know you you'd like to proceed. Looking forward to hearing from you.

I had already requested to close it but they didn't want to close it !!!!

Avevo già richiesto di chiuderlo ma non me l hanno voluto chiudere!!!!

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.

Dear xlucky696,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.