LordSpin Casino - Výběr hráče je zpožděn a kasino je uzavřeno.

I submitted a withdrawal request from this casino, but it has not been withdrawn for a long time.

Also, they say they are closed, but I have not received any notice to that effect.

I would like management to call a representative from the same owner casino.

Dear andandjonnyx,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Did you accumulate your winnings with or without a bonus?

Did you pass the full KYC verification?

When was the last time you communicated with customer support?

I will pass the information about the casino still being open to my colleagues from the Data Department.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I applied for withdrawal on September 21.

I did not use the bonus.

I have passed KYC.

I have not been able to contact customer support at all.

I can log into the casino, but has the management already run away for the night?

If so, please call a representative of Fairgame, the operator, to make the payment on your behalf.

Thank you very much, andandjonnyx, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you andandjonnyx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LordSpin Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!