LollyBet Casino - Hráč má problém se zpožděným výběrem.

The casino is very bad. The daily withdrawal limit is 250 BRL. I requested 3 daily withdrawals of 250.00 BRL, they paid for 2 withdrawals and 1 is still missing, and many days have passed. I sent an email to the casino, and they responded that they had already paid, but they only paid for 2 withdrawals. The last one is still missing. I would like assistance with this case, please.

O casino muito ruim o levantamento diário ė de 250 BRL, solicitei 3 saques diários de 250,00 BRL, pagaram 2 saques e está faltando 1, e já se passou muitos dias, enviei e mail para o Casino eles responderam que já pagaram, mas pagaram apenas 2 saques está faltando o último, gostaria que me ajudassem nesse caso por favor.

Dear ericleo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi Kristina I requested the last withdrawal of the 3 withdrawals on 10/08/2024, yes I will wait the 14 days without any problems.

I just got ahead of myself since I received 2 withdrawals and the last one is taking 7 days so I decided to make a complaint, since the Casino did not identify their error.

Thank you!

Olá Kristina solicitei o último saque dos 3 saques no dia 10/08/2024, sim irei aguardar os 14 dias sem problemas.

Apenas me adiantei visto que recebi 2 saques e o último está demorando 7 dias então resolvi fazer uma reclamação, já que o Casino não identificou o erro deles.

Obrigado!

Hi Kristina I requested the last withdrawal of the 3 withdrawals on 10/08/2024, yes I will wait the 14 days without any problems.

I just got ahead of myself since I received 2 withdrawals and the last one is taking 7 days so I decided to make a complaint, since the Casino did not identify their error.

Thank you!

Olá Kristina solicitei o último saque dos 3 saques no dia 10/08/2024, sim irei aguardar os 14 dias sem problemas.

Apenas me adiantei visto que recebi 2 saques e o último está demorando 7 dias então resolvi fazer uma reclamação, já que o Casino não identificou o erro deles.

Obrigado!

Dear ericleo,

Have you received your withdrawal from the casino yet?

Hi Kristina, I still haven't received the last 250.00 BRL. I sent an email to Casino and they replied that my complaint was unfounded. They showed me their payment orders, but I haven't received the last payment order. I sent an email saying that there must have been a technical problem with the payment provider. I haven't received it yet.

If you like, I'll send you my bank statement.

Olá Kristina ainda não recebi o último de 250,00 BRL enviei e mail para o Casino eles responderem que minha reclamação é infundada, me mostraram as ordens de pagamento deles, mas eu não recebi a última ordem de pagamento, mandei e mail dizendo que deve ter havido algum problema técnico no provedor de pagamento, enviei inclusive meu extrato bancário e nesse último e mail não me responderam. Até a presente dada não recebi.

Se quiser lhe envio meu extrato bancário.

Thank you for your reply, ericleo. Could you please advise us on the current status of your missing withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina, I haven't received the last withdrawal so far. I've sent an email to the Casino and they insist that it has been paid out. I've even sent a bank statement saying that there was an error with the payment provider. I'll send my statement to the email address indicated, thank you!

Olá Kristina eu não recebi o último saque até o momento enviei e mail para o Casino, eles insistem que foi pago, enviei até extrato bancário dizendo que houve algum erro com o provedor de pagamentos. Vou enviar meu extrato no e mail indicado, obrigado!

Thank you very much, ericleo, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks Kristina.

Obrigado Kristina.

Dear ericleo, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact LollyBet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.