Lemon Casino - Hráč se potýká s ověřením způsobu platby vkladu.

Hello, the account has been blocked despite providing the required documents.

The problem resulted from the bank, which had just entered information about the second co-owner of the account and its affiliation to the account number on its account statements. Previously, he did not have information in the pdf statements at the account number of two owners by name and surname, which was required by the casino. They did not accept the purchase of a paper version of the document confirming the affiliation, the bank did not issue such a document in pdf, nor did they issue it, and the written version should be taken into account, especially since obtaining such a document cost extra. Due to the impossibility of going through this point, I put the topic aside for the moment. In chats and hotlines, I was informed over time that after the new year such a joint account should contain the required information and it will be available in pdf. The document has finally been sent. Another problem on the part of the casino resulting from what I wrote above. There is currently no response.

Witam, konto zablokowano, mimo dostarczenia wymaganych dokumentow.

Problem wynikal ze strony banku ktory dopiero wprowadzil na swoich wyciagach z konta informacje o drugim wspolwlascicielu konta i jego przynaleznosc do nr konta. Wczesniej nie mial w wyciagach pdf informacji przy numerze konta dwoch wlascicieli z imienia o nazwiska czego wymagalo kasyno. Wykupienie w wersji papierowej dokumentu potwierdzajacego przynależność nie akceptowali, bank takiego dokumentu nie wystawial w pdf, wystawic tez nie wystawili a wersja pisemna jak najbardziej powinna byc brana pod uwage tymbardziej ze otrzymanie takiego dokumentu kosztowalo dodatkowo . Z nie mocy przejscia tego punktu temat chwilowo odstawilem. Na czatach i infoliniach z czasem poinformowano mnie ze po nowym roku powinien taki rachunek wspolny zawierac wymagana informacje i bedzie dostępny w pdf. Dokument w końcu wyslany. Kolejny problem ze strony kasyna wynikajacy z tego co napisalem wyzej. Aktualnie brak jakiejkolwiek odpowiedzi.

Dear lugi92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. 

Do I understand correctly that you were the main beneficiary of the bank account in question even before the deposit in the casino was made? Is the document with you as the beneficiary not able to be generated by your bank, where the deposit in the casino is displayed?

Do I understand that you are the owner of the casino account the complaint is about?

Thank you in advance for your reply.

Best regards,

Tomas

Dear lugi92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.