Legiano Casino - Výběry hráčů jsou zpožděny.

I made my first withdrawal requests on 10/28, 10/29, and 10/30, and they still have not been approved. Every day, I am told the same thing—that they have a lot of withdrawal requests and there are delays, but they will approve them soon. They state that the account does not require further verification.

Εχω κανει τις πρωτες αναληψεις στις 28/10, 29/10 και 30/10 και ακομα δεν εχουν εγκριθει,καθε μερα μου λενε το ιδιο οτι εχουν πολλες αναληψεις και καθυστερουν και οτι θα τις εγκρινουν συντομα.Ο λογαριασμος δεν χρειαζετε περετερω ταυτοποιησει,αναγραφουν.

Dear Johnytsouk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal requests as they appear in your casino profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, yesterday my 3 withdrawals were approved, of course 2/3 were canceled by my bank due to the limit of my card, now I have made other withdrawals and I am waiting

Καλησπερα,χθες εγκριθηκαν οι 3 αναληψεις μου ,βεβαια οι 2/3 ακυρωθηκαν απ την τραπεζα μου λογο οριου της καρτας μου,τωρα εχω κανει αλλες αναληψεις και περιμενω

Dear Johnytsouk,

• Were your further attempts to receive your funds successful?
• Is there any way we may assist you at this time?

I resubmitted withdrawals on 14,15,16/11 and still waiting for them to be approved, my patience is starting to wear thin.

επανελαβα αναληψεις στις 14,15,16/11 και ακομα περιμενω να εγκριθουν,η υπομονη μου αρχιζει να εξαντληται.

Thanks for the update.

Were the new withdrawal attempts processed yet?

Could you please share how much are you attempting to withdraw, and how much the casino already paid out to you since the complaint began?

Three withdrawals were approved on 12/23, I have received 2000€ and I am waiting for more and more but they are delayed once again

Εγκριθηκαν στις 23/12 τρεις αναληψεις,εχω παρει 2000€ και περιμενω για αλλα τοσα και παραπανω αλλα καθυστερουν για αλλη μια φορα

I understand your frustration.

Could you please share a screenshot of the most recent requested and processed withdrawals?

If you received any explanation from the casino about the delay, please share this information as well.

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

What is the point of sending you? The scammers of legiano get it but after 2.5 weeks, obviously on purpose, and you act as if everything is normal, so that people can come and play it

Τι νοημα εχει να σας στειλω; Οι απατεωνες της legiano τα βαζουν αλλα μετα απο 2,5 βδομαδες ,εσκεμενα προφανως,και εσεις κανετε λες και ειναι ολα κανονικα,για να μπαινει ο κοσμος να παιζει σε αυτη

Dear Johnytsouk,

If we are to argue against the casino, the overview of the situation regarding your withdrawal would be very helpful. I encourage you to send the information I requested to my email or as screenshots here.

I appreciate your cooperation in this matter.

Thank you very much, Johnytsouk, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Johnytsouk,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Legiano Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I've been waiting for 11/12 withdrawals and they still haven't done anything, the company is really the worst.

Περιμενω απο 11/12 αναληψεις και ακομα δεν εχουν κανει τιποτα,η εταιρεια ειναι οτι χειροτερο πραγματικα

And you continue to have good ratings for this casino, are you a scam too?

Και εσεις συνεχιζετε να εχετε καλη βαθμολογια για αυτο το καζινο,μηλως ειστε κ εσεις μια απατη;

Dear Johnytsouk,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.

Respectfully,

Romi