Konung Casino - Hráč kritizuje nepravdivou reklamu bonusu.

They advertise with a 35 free spins on registration: does not work !!!

You advertise with a 24/7 live chat: does not work !!!

Sie werben mit einem 35 freispielen bei Registrierung : funktioniert nicht!!!

Sie werben mit einem 24/7 Livechat: funktioniert nicht!!!

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Did you receive any message or notification when you have tried to activate the bonus? Those Free Spins are issued for a specific slot machine, Brave Viking, have you tried to open it?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

And

Ja

Have you tried to communicate the issue with casino?

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.