KheloStar Casino - Hráčský účet je zablokován.

My account was blocked how to unblock account and am withdrawal 10000 money after withdrawal attempt after 5 days account blocked am sending pan and adhar for kyc verification also please help me 

I'd:1745667

Dear Rakesh996,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KheloStar Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and asked for an explanation? With what result?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Yes I have contacted casino support ,but they disconnecting and they blocked my number and WhatsApp number also they not responding.

2. I had played live casino.

3.No, I have deposited 10000 they given cashback 250.

So ,I played game with 10250 , After playing game I'm withdrawal 6000 and again 4000 but I didn't received money not withdrawal money and after they asked kyc all documents . I have submitted all documents.after submission of documents they blocked my khelostar Id after 6days .

Dear Rakesh996,

Please send me your interaction with casino support. Share screenshots here or send chat transcripts or emails to my email at tomas@casino.guru

We have have been called to customer support they told us to say I'd of game and they kept on hold for 10 minutes they have been cut the call and they us block for several days and I have been called us with my friends mobiles and they asked id and hold for few minutes and cutted the call

Thank you very much, Rakesh996, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of KheloStar Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, Rakesh996!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please solve my problem am called customer two days back another mobile number but he asked me account and hold the sometime directly cutted the cal and block that number please solve my problem

Please do something my concern don't close my concern please help me to unblock my account

Please help me atleast unblock my account

We have reached out to the casino once more, I am prolonging the timer for 7 more days. If there will be no response then, the complaint will be closed as unresolved.

Please atleast unblock my account I don't have my withdrawal money just unblock my account

Rakesh996, you know that we cannot unblock your account, right? We can only invite the casino to our website and hope that they respond, but we cannot do anything with player's accounts.

Any suggestion to me please

Any suggestion to me please

Rakesh996, all e-mails I have sent to the Khelostar team have returned undelivered. There are no other ways for us to reach them.

Usually, in such case I would recommend you to lodge a complaint with a license regulator, but this casino does not have any license, therefore, it is not regulated and no one can accept any complaints regarding it. Now, I must close this complaint as unresolved which will affect the casino's Safety Index which may cause them to respond to further complaints and maybe even reopen this one. Unfortunately, there is nothing we or you can do now, only wait for a chance to be paid out. I am sorry I could not be more of help.