KBBBET Casino - Hráčův účet byl zablokován.

I played, won, they extorted 199 from me and then another 468, now they want an additional 593 saying it's for tax. They've blocked my game and I can't withdraw even a smaller amount.

Eu joguei,ganhei, me extorquiram 199 depois mais 468,agora querem mais 593 que dizem ser para imposto. Bloqueram meu jogo é não consigo sacar nem um valor inferior.

Dear Remorena,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with KBBET Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the casino wants you to send them the money for alleged tax purposes?

If a casino is asking for additional money under the guise of taxes or any other reason upon withdrawal, it could be a red flag for fraudulent activity. Reputable casinos typically don't require extra payments beyond what's necessary for legitimate fees or taxes, and they should provide clear terms and conditions for their services. If you're uncertain about the legitimacy of a casino, it's wise to refrain from sending any further funds and to consider finding a more reputable and transparent platform for your gaming needs.

To be honest, this platform resembles a fraudulent casino, as it claims to possess several gaming licenses that are fake and lacks any Terms and Conditions.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thank you for your feedback. Yes, they require a deposit which according to them would be for tax purposes in order to be entitled to a withdrawal. Thanks

Olá,agradeço seu retorno. Sim,exigem um depósito que segundo eles seria para fins fiscais para só assim ter direito ao saque. Obrigada

Could you please send me all the communication between you and the casino customer support that could be relevant to the investigation of your case?

You can either send the screenshots here, or send me the emails or transcript to veronika.l@casino.guru. Thank you.

Dear Remorena,

We conducted a thorough review of KBBBET Casino, and in addition to the red flags I mentioned in my initial response (such as fake licenses and the absence of Terms and Conditions), we discovered several other indicators that suggest this platform is fraudulent.

There are several active complaints on the Brazilian gambling forum, all from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.reclameaqui.com.br/empresa/kbbet/lista-reclamacoes/

A legal online casino never asks for a deposit commission for alleged "tax purposes for the platform". I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.