Jungle Raja Casino - Účet hráče byl zablokován. Stížnost jsme odmítli na základě důkazů poskytnutých kasinem.

I had a request of 9999 amount withdrawal

After 48 hrs I got a reply of your account is not have a minimum balance

Then I tried to login bt it's been showing that your account has been disabled

I tried to ask them a reply through mail

Bt didn't get any reply from them

NOTE - I don't have any other accounts

And in this account I have 70000 INR

Please get back my account and my winning cash

Dear Shubham,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without active bonus? If you have redeemed any promotional offer, when depositing, please forward its name or a specific link as I’d like to check promotional terms and conditions. Have you completed the account verification successfully in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Shubham for providing all the necessary information via email. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Shubham,

I am very sorry to hear about your issue. I will do my best to help you.

Jungle Raja Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

Dear Zuzana R.,

I represent JungleRaja Casino.

Customer satisfaction is always a number one priority for us. And we can assure you that we run a fair and fully regulated game environment for thousands of happy customers, that receive their winnings every day.

At JungleRaja we strongly encourage using our services in a responsible manner.

The only reason for us to stop any activity on a customer's account is when we detect the violation of the Terms and Conditions, that each customer agrees with, when creating an account with us and starts using our services.

We may kindly inform you that the system review of the customer's account revealed the multiple account creation by the customer, which is a severe violation of our T.C.s. Therefore, according to our policy, which is stated on the website, in such cases the account gets closed and the customer permanently banned.

Best regards,

JungleRaja Casino Team

Thank you for your reply, please send all the relevant evidence to my email zuzana.r@casino.guru

Dear Zuzana R,

Please kindly be informed that we have sent the requested evidence to the email that you have provided.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Hello Shubham,

I am very sorry but we received an evidence that you've opened multiple accounts. Unfortunately, we will be forced to reject this complaint.

Ok

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.