Joka Room Casino - Hráč se snaží vybrat své výhry.

Hi my account was not active for me however a lot of money was still taken. I need Levi to resolve this

Dear Joshua,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been closed, you still will be able to withdraw your winnings through their support.

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

Dear Joshua,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I've heard nothing still

Thank you very much, Joshua, for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks heaps really appreciate it

Hello Joshua,

I am very sorry to hear about your problem.

I would like to ask the casino what’s their standpoint in this situation

Hi there,

The casino got in touch and refunded $300... Far less then what it should be.

Please sort the amount out

Hello Joshua,

May I ask you if you received any explanation from Joka Room why only this amount was refunded? Was it your initial deposit? Thank you for your reply.

No reasoning at all!! They still owe me so much more!!!!

May we ask the casino for the explanation?

Hi guys,

We have been in contact with the clients hence the $300 as a goodwill to the client as per our agreement. Not sure as this matter was considered closed after the agreed amount was accepted.

That bank account has now been closed.

I did want to agree to a different amount

Dear Joka Room,

may we ask for the relevant communication regarding this agreement? You can forward it to my email address zuzana.r@guruadmins.com. Thanks in advance.

The amount owing will need to be refunded to another bank now. As my bank shut down that account for the breach.

R

Hi Zuzana,

We are reviewing and will respond shortly

May I ask Joka Room Casino if there is any update?

We would like to ask the Joka Room Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.