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Persistent cold calling and texts

Dear Shawn,

Thank you for submitting your complaint and I am sorry for your negative experience. I am wondering if you have an account with this casino. Do you? Also, do you agree with Casino Guru contacting the casino about this issue? If yes, could you pass me your username in this casino to satrio.y@casino.guru? I hope I will be able to help you as soon as possible. Thank you very much for your reply. 

Best regards,

Satrio

Dear Shawn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.