Joka Room Casino - Hráč má potíže s výběrem své výhry.

have made withdraw from jokaroom on 4th of may 2021 but the did not put it through till the 5th. they say three to five days for transfer to be in my account. it is now the 8th every other withdraw up untill now has only taken two days. i keep trying to ask question and am fed up with crap of lies each and every1 of them keep feeding me

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account? Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.