Johnny Kash Casino - Hráč má potíže s výběrem své výhry.

Hi,

I had an account with Johnnykash in the account was $232.09, around the 27/8/20 the site was not loading it no longer existed. I received an email saying my account had been closed aswell as the casino and to give my KYC details to withdraw my funds. I have had multiple emails back and forth with still no deposit in my account.

On the 6/9/20 I found they had reopened as KingJohnnie when I opened an account with the same details the money wasn't there. I deposited some funds played some games and then contacted Johnnykash asking for them to transfer my funds into my Kingjohnnie account, they are saying the $232.09 didn't exist, I have screenshots and emails of when they asked for my KYC details to withdraw that amount.

Still they aren't helping.

We received this email from Hayzee1989:

"I have just received an email from Kingjohnny, saying they have processed my withdrawal. I will let you know if and when it reaches my bank account.

Kind Regards, 

Leigh"

Dear Hayzee1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your email it seems that the casino is trying to resolve this issue. I would like to point out, that it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding and keeping us updated.

Best regards,

Kristina

Dear Hayzee1989,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.