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I played more than 1800 euros in September, between one trance and another I asked several times to delete my account due to problems related to the game, they always didn't give a damn, telling me they couldn't suspend the account and wait for the manager .. .. in the end I played everything because their ways and my pathology brought me there ... I sent a lot of documents for the withdrawal but they never went well ... then I replayed the winnings when I had it.

Ho giocato nel mese di settembre più di 1800 euro , tra una trance e l altra ho chiesto più volte l eliminazione del mio account per problemi legati al gioco , se ne sono sempre infischiati dicendomi di non poter sospendere l account e di aspettare il manager....alla fine ho giocato tutto perché i loro modi e la mia patologia mi ci hanno portato...ho inviato una marea di documenti per il prelievo ma non andavano mai bene...poi ho rigiocato la vincita quando l avevo.

Dear obamela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

Could you please advise if you still have access to your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear obamela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.