Jackpot Capital Casino - Hráčský účet byl kasinem uzavřen.

The jackpot capital casino is a fake casino don't waste your time and money in this casino.

This casino scammed me. Where I completed my winnings requirements they told me to verify my account after submitting documents for verification. They close my account. Now I can't access my account and also can't withdraw my $150 dollar.

So please don't play in this casino. Please save your money and time From this casino.

The jackpot capital is a fake and scam casino .

Hello mdeleushossain735,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Capital Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

When I complete my bonus requirements. I got winnings of $150. After that they told me to verify. I provide All The required documents for verification but everytime they are showing some problems with my documents. I provide all my verified documents to them. And one more things by this same document I got verification from Grande Vegas casino. But the jackpot capital casino reject and close my account I will show you all the documents I submitted. But why they close my account. Maybe they are a fake casino. That's why don't want to give my winnings. See the same document I got verification from Grande Vegas casino then why they do this to me. Why they scam with me. Please try to solve my issue.

The same document was accepted by the Grande Vegas casino but the jackpot casino casino reject and close my account maybe they don't want to give my winnings for that. They are doing this. Please help me

Hello mdeleushossain735,

Casinos may sometimes block the player's account until the verification is finished. Can you please forward those documents to nikolas.b@casino.guru? Isn't it possible that you own 2 accounts in this casino?

Hello Nick,

Maybe you don't understand the jackpot capital casino rejects my verification and I just have one account with them.

By the same document I got verification from Grande Vegas casino I will send you the screenshot. All my documents are legal. There are no reason to reject my verification but maybe I got the winnings by completing the required that's why the reject my account after that close my account.

Now I can see that not only jackpot capital casino also Grande Vegas casino Close my account.

I don't understand why Grande Vegas casino Close my account after giving verified.

The jackpot capital casino don't want to give my winnings may that Why they reject my verification without any reason. Because All my documents are legit.

Please help to get my winnings

And now see the jackpot capital casino rejects verification by that same document

Thank you mdeleushossain735 for all the information provided. As we will require more information from the casino, I will be forwarding your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, mdeleushossain735,

I am sorry to hear about your problem. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Jackpot Capital Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Why has his account been blocked and the winnings confiscated? What steps should the player take to unblock the account and/or withdraw the disputed winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello Branislav,

Hope you are doing well, thanks for your concern. It already been long time. The jackpot capital casino Block my account and also reject my verification without any issues. I got an winning of $150 please help me to get that money.

Hi there, 

The account was locked out due to paragraph #15, due to fraudulent documentation. 

15. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided. Source of fund and source of wealth might be required at later stage. Also, players might be required to provide proof of how they fund e-wallet. Withdrawals are only allowed to accounts controlled and owned by the gaming account holder.

Hello there, 

I have provided all the required documents for verification as the jackpot capital casino asked. 

I already uploaded all the screenshots. you can see that I submitted All the required documents as the jackpot capital casino asked. 

And also you can see there. Each and every document is legal and in my name which is enough to get verification. I submitted to them and also I uploaded the screenshots in my complaint.

And by the same document I got verification from the Grande Vegas casino. Then why don't they verify my account what's the reason?

They don't have any reason to do this to me. They do this because I completed the winnings requirements and now they have to pay the winnings, that is why they rejected my verification and blocked my account.

Please tell them to check All my documents again. Because All the documents are legal and in my name. And allow me to get verified my account and also be able to payout my winnings 

Dear Jackpot Capital Casino team,

Can you please explain how your post clarifies the situation? Basically, we do not know more than we did before your clarification.

Can you provide me with more information about the alleged fraudulent documentation and further details/evidence supporting your claims and the casino's decision?

As mentioned earlier, if we are talking about a breach of the casino's Terms and Conditions, we would highly appreciate it if the casino could substantiate it with relevant evidence.

I am afraid that without your cooperation, I will be forced to close the complaint as unresolved.

Feel free to use my email address above.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Branislav, I have sent you an email.

Thank you for your email and additional information, Jackpot Capital Casino team. Can you look at my email and answer/provide me with the requested if possible?

Dear mdeleushossain735,

Can you please forward all the documents you sent to the casino during verification to my email address (branislav.b@casino.guru)?

Dear mdeleushossain735,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Branislav,

I have sent you All the documents which I submitted to jackpot capital casino for verification

Please check your email

Alright, mdeleushossain735. Thank you for your email and the provided documents.

Can you please explain how is it possible there are so many matches between the details in your utility bill and a utility bill publicly available on the internet, and what was the reason to provide such a document to the casino? Are you aware that there is the possibility of checking such a document or client on the BPDB official website?

Unfortunately, I could not find anything based on the details in your utility bill, so an explanation would be appreciated.

Dear mdeleushossain735,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Branislav,

I don't know what you are saying. This is my utility bill. And how this matches on the internet I don't know. And I also sent my bank statement to them for address verification. They can also check them. Not only this the jackpot capital casino only asked 3 documents For verification and I sent them more then they want. Such as passport, national ID card, bank statement, utility bill and photo id. One more thing you can check national ID card on the office website of Bangladesh. I will send you the link:

https://services.nidw.gov.bd/nid-pub/card-status?locale=en

They don't want to give me my winnings that why They are asking this illogical question. You can check all my documents as well. Okay if they are not happy with my utility bill then They can check my bank statement as well. because they just asked one documents either bank statement or utility bill. But I sent them both because all my documents are legal and no issue with my documents that why I sent them more then documents as required.

Please help me to get my money

Thanks

They just want one documents either utility bill or bank statement for address verification. But I sent them both because my documents are legit and legal

And please tell them to stop scamming with players

Check my bank statement

Dear mdeleushossain735,

Since it does not make any sense (providing a document on top of the requested documents, but a fake one...) and you have not provided the requested explanation until now at all, after gathering all the necessary information and having an internal discussion with the team, we decided to close this complaint as unjustified due to breaching the casino's terms and conditions - an edited document provided to the casino during the verification process. There are reasonable grounds to believe your other documents were also edited or that someone else's personal details/documents were used during the registration of your account. In addition, as I mentioned, it makes no sense to have a valid bank statement but to provide the casino with an extra document that was edited/forged. Unfortunately, a successful verification is a must to be able to withdraw any funds from your casino account. Providing a forged utility bill made the KYC impossible. Even if your bank statement was real/valid/legal, we are not able to find out whether it was edited or not. As you mentioned yourself, even Grande Vegas closed your casino account, very likely for the same reason.

The casino acted in accordance with its terms and conditions, and we accept its decision.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you too, Jackpot Capital Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru