iWild Casino - Hráč kritizuje falešnou reklamu bonusů.

The casino advertises bonuses, which it does not credit to the account.

Since this is a deception for players who are lured by such offers, the casino should definitely fix it.

At a reputable casino, this "cheating" should not take place.

Das Casino wirbt mit Bonussen, welche es nicht auf das Konto gutschreibt.

Da das eine Irreführung von Spielern ist, die durch solche Angebote gelockt werden, sollte das Casino unbedingt nachbessern.

Bei einem seriösen Casino sollte diese "verarsche" nicht stattfinden.

Dear Hasler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello,

I have received the bonus. Ticket closed.

Hallo,

ich habe dem Bonus erhalten. Ticket closed.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Hasler, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru