IviBet Casino - Hráč se snaží dokončit ověření účtu.

Good afternoon,

I'm trying to verify the account and they are always asking for prints with the last two deposits that were made, it has to have an account number, time and date, my time statement does not appear and the date appears from Monday the 26th, because the deposits were made this Saturday.

They are just complicating the withdrawal process, I can't understand this.

I send proofs in attachment

Boa tarde,

Estou a tentar verificar a conta e estão sempre a pedir prints com os dois ultimos depositos que foram feitos, tem que ter numero da conta hora e data, o meu extrato hora não aparece e a data aparece de segunda-feira dia 26, pois os depósitos foram feitos neste sábado.

Estao apenas a complicar o processo de retirada, não consigo entender isto.

Em anexo envio provas

Dear Flavio-23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Flavio-23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.