IceCasino - Nedostatečná odpověď od zákaznické podpory kasina ohledně ověření dokumentu.

Hi there

I have a small problem with the customer support for this casino - because they say that they have 24/7 live support but in not true.

I just want to make sure that all my documents are in order and i have send more then 5 email just today at the support@icecasino.com and i did not get any answer.

Hello alioantem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick and big thanks for the help

I already have send them and approved my ID Card - and proof of address , and yesterday i send them the picture with the bank card but the verification it still on pending.

I didn't had any problem with this site because until yesterday i only deposit money but in the first moment that i trye to withdrawal some money back the problems appear.

Hello alioantem,

As stated above, we recommend to wait at least 14 days for the verification or withdrawal to be processed so please let us know by the end of next week if there's been any update.

Dear alioantem,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.