IceCasino - Hráč si stěžuje na RTP kasina.

After complaining online that I'm not winning anything has gotten worse, I'm paying myself to death playing various games and no winning possible, I want at least my deposited money back. I think they restricted my account, I've also mentioned many times that I can't win anything if they restricted my account and that I'll complain to Casino Guru to no avail. If you want I can give you my account and you can see for yourself what I write here

Nachdem ich mich online beschwert habe dass ich nichts gewinne haben sich noch schlechter geworden, ich zahle mich zu Tode und spiele verschiedene Spiele und keinen Gewinn möglich, ich möchte zu mindestens meine einbezahlten Geld zurück. Ich denke dass die meiner konto eingeschränkt haben , ich habe auch oft erwähnt das es nicht sein kann dass ich nichts gewinne ob sie meine Konto eingeschränkt haben und das ich mich bei Casino Guru mich beschweren werde hat nichts genutzt. Wenn Sie möchten ich kann Ihnen meine Account durchgeben und sie können selber sehen von was ich hier schreibe

Dear kralkizi,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Nick,

thank you very much for your answer, I will read the RTP.

Have a nice day.

Kind regards

kralkizi

Lieber Nick,

vielen Dank für Ihre Antwort, ich werde die RTP lesen.

Ich wünsche Ihnen noch einen schönen Tag.

Mit freundlichen Grüßen

kralkizi

Can we consider the complaint as closed?

Dear kralkizi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.