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Hi, I deposited 6 of September 1300 nok using Itransfer deposit option. The deposit failed, but when I deposited using Itransfer, I saw personally that a voucher was bought using this deposit option.

I have contacted the support many times, even waited for 5h just to get s respons using live chat!!!! Every time they say that the deposit failed and the money should come back in your bank account within 2 days. I contacted my bank, the transaction went thought 100%. I contacted once again support, and they said now to me that the deposit was rejected by my bank, something that my bank disagree on.

Every time I contacted the support, they say that they will escalate this situation. And nothing happens. When writing this, I am still waiting for a respons on live chat, after trying to get in touch since 09am (currently the clock is 13:31.)

Dear Fixshot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider/bank which you already did. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hi, thanks for accepting my complaint. The bank says that the transaction has been approved and that there is nothing to investigate, as everything is done correctly from the bank side. The problem is Ibet use of 3. Parties deposit companis because even the customer support don't know how Itransfer deposit option is working.

If the transaction was failed, accordingly to my bank the transaction would never been accepted and would still be "reserved". Accordingly to my bank statement, the transaction is not reserved and therefore gone thought. The money is now in the hand of Ibet 3.parti deposit company...

Thanks for understanding

I fully understand your frustration, Fixshot. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow the transaction a full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

The case is closed. Got my money. Thanks for the help and have a lovely day!

Dear Fixshot,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru