iBet.com Casino - Hráč se snaží vybrat své výhry.

I was never able to verify the account I deposited to play without any problem but I couldn't withdraw for weeks I tried to withdraw winnings but I never could in the end I played and closed the account with money that the casino gave me, terrible

nunca pude verificar la cuenta deposite para jugar sin ningún problema pero para retirar no pude durante semanas trate para retirar ganancias pero nunca pude al final jugué y cerre la cuenta con dinero que le regale pesimo el casino

Dear dan1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

 

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

 

for the only thing they gave me a solution was to close the account I sent photos even by live chat

para lo único que me dieron solución fue para cerrar la cuenta envie fotos hasta por chat en vivo

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.