HitNSpin Casino - Hráč si stěžuje na problémy s bonusem a výběrem.

Dear Sir/Madam,

As the customer service team has not been helpful, constantly coming up with excuses regarding bonuses without deposits, I find myself at a loss. I have experienced a loss of between 10,000 and 15,000 Euros in a very short time, and my withdrawal requests have been consistently denied.

I have contacted customer service multiple times to request that my account be blocked, but they have refused to do so. Furthermore, I have asked for a bonus without a deposit, but this is unfortunately not possible as an amount of 50 Euros must be wagered 40 times over.

The Cashback offer is also laughable, being only 5% of the deposited sum that needs to be wagered 5 times over.

I'm at my wits end,

I have included the chat transcript. If you wish to view the payment history and the complete chat transcript, I will be more than happy to send it to you.

When a withdrawal is made, it will only be deducted from the player's account after 3 days. This makes it highly likely that the money will be gambled away.

Could you please assist me?

I would like to lodge a complaint about this casino and warn other players about it.

Please feel free to contact me with any further inquiries.

Thank you very much.

Kind regards,

M.Kolb

Sehr geehrte Damen und Herren,

da mir der Kundendienst nicht helfen möchte, und ständig irgendwelche Ausreden kommen zwecks Bonus ohne Einzahlung. Ich habe in kürzester Zeit 10000 bis 15000 € verloren. Auszahlung wurde ständig abgelehnt.

Ich habe mehrmals den Kundendienst kontaktiert um das Konto zu sperren zu lassen, machen die aber nicht. Zudem habe ich nach einen Bonus ohne Einzahlung gebeten, bei einer Summe von 50 € muss man es 40x umsetzen, ist leider nicht möglich.

Cashback ist auch einfach nur lachhaft mit 5% von der eingezahlten Summe die man auch 5× umsetzen muss.

Ich weiß langsam nicht mehr weiter,

Ich habe die Chat Verlauf reingemacht. Falls sie noch den Nachweis über die Zahlungshistorie erhalten möchten und den kompletten Chat Verlauf haben möchten , dann sende ich es Ihnen gerne zu.

Wenn eine Auszahlung getätigt wird, dann wird es erst nach 3 Tagen vom Spielerkonto abgezogen. Da ist es sehr warscheinlich dass, das Geld verzockt wird.

Könnten Sie mir bitte helfen.

Ich möchte mich über dieses casino beschweren und andere Spieler davor warnen.

Bei Rückfragen stehe ich gerne zu Verfügung.

Vielen herzlichen Dank.

Mit freundlichen Grüßen

M.Kolb

Dear mariak90,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I would like to address each of them.

If you are dissatisfied with bonuses in general, we are unable to assist. Each gambling establishment has its own bonuses and bonus conditions, and we cannot dictate the rules or determine who should be eligible to play with them.

Furthermore, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

Lastly, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise if you currently have any active balance you wish to withdraw, or any pending withdrawals?

Thank you in advance for your reply.

Best regards,

Kristina

Dear mariak90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening,

Thank you for your message, there is no credit left on it as the withdrawal was constantly refused, I lost all my money, as I have not deposited anything else and do not want to lose any more money, I wanted to be deleted from this casino.

Best regards

M. Kolb

Guten Abend,

Vielen Dank für Ihre Nachricht, es liegt kein Guthaben mehr drauf,da ständig die Auszahlung verweigert wurde, habe ich mein komplette Geld verloren , da ich nichts mehr eingezahlt habe und keine Lust habe noch mehr Geld zu verlieren, wollte ich ja die Löschung von diesem casino.

Mit freundlichen Grüßen

M.Kolb

Good evening,

Even if I had credit on it, I wouldn't have been able to withdraw it anyway because they blocked my account.

Best regards

M. Kolb

Guten Abend,

Auch wenn ich Guthaben drauf hätte, hätte ich es eh nicht auszahlen können, da die mir mein Konto blockiert haben.

Mit freundlichen Grüßen

M.Kolb

Dear mariak90

The account was blocked according to your request. Also, there is a suspicion of gambling addiction.

Kind regards

Hello everyone,

Thank you both for your replies.

mariak90, sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Since your account has been closed, I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.