Heybets Casino - Požadavek hráče na výběr je zpožděn.

I have tried submitting a withdrawal complain on here but I can't get to this step in the procedure, so I'm trying it this way.

I have tried to get in touch with them for a week soon in order to receive my withdrawal. They are completely off the radar, not responding at all. When I look at the chat i can see when they were last online, and this "Luke" guy was online in the last 40 minutes.

I'm being completely ignored, and I think that I'm getting scammed. This is making me feel an insane amount of anxiety, this is literally something that could change my entire life situation.

Dear rasmauz, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many cases that were submitted, the casino decided to adopt a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Did any of these people get their money or were they just lost? I don't understand how they can be able to operate like this when it's a scam. How are they not shut down by now? Things like this is what could propel people over the edge and do something very permanent if they have mental health issues. Many do.

I have read enough complaints about these people to know i will not get my money, and i don't know if there is anything I can even do to make them accountable in any way. There are no legal things that I know if that could be done.

The questions you've raised about accountability and fairness are valid and resonate with many players who find themselves in similar circumstances. Unfortunately, we do not have information about the delayed payments from casinos with a No Reaction Policy, since they refuse to cooperate with us.

Many unregulated casinos exploit legal loopholes, and without proper enforcement from a licensing authority, it is difficult to hold them accountable. They rely on operating in jurisdictions with minimal oversight. Please know that we understand the emotional toll this can take. If you're feeling overwhelmed, I encourage you to reach out to a trusted friend, family member, or a mental health professional.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, we have no other choice since it seems to be a common practice for Heybets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Heybets Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.