HellSpin Casino - Výběr hráče je opožděný.

Been playing with raw money no bonus and won up to 1500 eur, been trying to withdraw it for 2 days now without any success.

all my documents are verified and even Paydo is verified, they said it would take 1-2 hours yesterday, then there has been 2 withdrawing failures:

Please be informed that your withdrawal request failed. We have informed relevant team about this and they will investigate the issue.

I need help!

Dear timgartz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear timgartz,

Have you received your withdrawal from the casino yet?

Well, they interrupted my withdrawals 4 times, finally I played everything..

Nää dom avbröt mina uttag 4 gånger tillslut spelade jag upp allt..

Thank you for your reply, timgartz. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Dear timgartz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There was never any problems depositing but withdraw was impossible. Should be able to get a refund of my deposits due to this scam.

I understand your point of view, but as I explained earlier since you lost your winnings, we cannot help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.