Hejgo Casino - Hráčův boj o ověření.

Hello Thent,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Hejgo Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Which documents are already approved and which one the casino still requests from you? Are you able to contact them easily or takes longer? Did you use any bonus to accumulate your balance?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

This is still the proof that I only made one deposit, it is purely arbitrary to demand a deposit from the casino from 02/01/2022, which did not take place because the deposit was on 01/31/22

Das ist noch der Nachweis das ich nur eine Einzahlung getätigt habe es ist reine Willkür vom Casino eine Einzahlung zu verlangen vom 01.02.2022 die da gar nicht stattgefunden hat die Einzahlung war am 31.01.22

After a long back and forth, I received my money this evening, so the complained is no longer good that you exist

Nach langem hin und her habe ich am heutigen Abend mein Geld erhalten somit ist die beschwerte hinfällig gut daß es euch gibt

Thank you Thent for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick