Grand Rush Casino - Hráč neobdržel své výhry.

i had a bonus offer to play $150 free no deposit. I had won on that bonus. I went through all the steps of verification of my I.D. and verified my account. Then went through the steps of putting in all my information to my Bank Account. I have been patiently waiting on my withdrawal for about a week now. The withdrawal said it had been completed. Then when I spoke with customer service from the casino to check on my withdrawal, they told me because of the finance company cancelled my withdrawal because I used to many bonuses. Which is a lie. I used one bonus offer that i won on and i am claiming. They just don't want to pay me what i won on the game. Which is $4,850.00. I'm am so upset over this because I took time out of my day to play through what was required to play in order to withdraw any winnings.

Dear tipper22br,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From your cashier history it indeed looks like you claimed multiple free bonuses:

Have you made any successful deposits? If yes, when exactly?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear tipper22br,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.