Grand Rush Casino - Hráč není schopen provést vklad.

I have been playing at the casino for months making deposits using my credit card. One day I tried to make a deposit but received a message "there were errors unable to deposit greater than 0.00". I contacted many reps through their chat system inquiring why I cannot make a deposit. Every rep could not give me an answer as to why. I was told to use bitcoin and only bitcoin. I do not use bitcoin. I then emailed the casino many times asking the same question. No responses to any of my email message. I called the casino and talk to someone who could not tell me why but was told management had made the decision and that she will have to contact them to find out why. I am to call back the next day. This is where I am at with this issue. Please investigate this casino. Thank you.

Dear Nina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please advise when exactly you made the last successful deposit? Do you currently have any active balance in your account, please?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Nina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.