Grand Hotel Casino - Hráč se snaží vybrat své výhry.

every time I want to withdraw the money, they transfer the money back to my Sielerkonto after 4 days with the excuse that my Neteller account is not updated!

But what is wrong, other casinos can also transfer money to my Neteller account.

you are doing that now for the third time, I'm curious how many more weeks you will do it!

personally i will never play in this casino again !!!

jedes mal wenn ich Auszahlen lassen will buchen sie das Geld nach 4 Tagen wieder auf mein Sielerkonto zurück mit der Ausrede mein Neteller Konto wäre nicht aktualisiert!

was aber nicht stimmt andere Casinos können auch überweisung an mein Neteller Konto vornehmen.

das machen sie jezt schon zum 3mal bin gespannt wieviele Wochen sie das noch machen werden!

ich persönlich werde nie mehr in diesem Casino spielen!!!

Dear Fritz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful withdrawals in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes deposits and withdrawals have always worked until now

Today I got a mail from Grand Hotel that they had solved this problem.

I'm curious if I will get the payout now.

Thank you very much for your efforts.

Fritz K ***

ja einzahlungen und auszahlungen haben bis jezt immer geklappt

heute habe ich eine mail bekommen von grand Hotel das sie dieses Problem gelöst hätten.

bin gespannt ob ich jezt die Auszahlung erhalte.

ich danke Ihnen vielmals für Ihr bemühen.

Fritz K***

I fully understand your frustration, Fritz. I will set the timer for additional 6 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Fritz,

Have there been any developments since our last conversation?

thank you for your effort!!

already got my money, was paid out on Skrill.

Thank you

Fritz

vielen Dank für ihr bemühen!!

habe bereits mein Geld bekommen, wurde auf Skrill ausgezahlt.

Danke

Fritz

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Fritz, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru