Goldwin Casino - Hráč se nemůže odhlásit.

Despite repeated requests by e-mail and unsubscribe in the newsletter, the Goldwin Casino keeps sending me annoying advertising e-mails. Can you guys help me with this problem? Thanks very much!

Trotz mehrfacher Aufforderung per Mail und Abmeldung im Newsletter hört das Goldwin Casino nicht auf mir nervige Werbemails zu schicken. Könnt ihr mir bei diesem Problem helfen? Vielen Dank!

Hello SvenSchn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you tried to unsubscribe within your casino account? How long have you been receiving promotional e-mails? When did you request for unsubscribing for the first time?

Looking forward to your answer.

Regards,

Nick

Hello, I tried to log out of this casino about half a year ago. As a result, I can no longer play games there, but I can still open my account and deposit. I've been getting advertising emails again for about a month. 3 weeks ago I asked for the first time to stop receiving advertising emails. Then a VIP manager (Gerard S.) confirmed to me that I would no longer receive emails. Nevertheless, my e-mail inbox continues to be littered by them...the behavior fits with the casino rating here.

Hallo, ich habe ca. vor einem halben Jahr versucht in diesem Casino abzumelden. Daraufhin kann ich keine Spiele mehr dort spielen, aber trotzdem mein Konto öffnen und einzahlen. Werbemails bekomme ich seit ca. einem Monat wieder. Ich habe vor 3 Wochen das erste mal darum gebeten keine Werbemails mehr zu erhalten. Dann wurde mir von einem VIP Manager (Gerard S.) bestätigt, dass ich keine Mails mehr erhalten werde. Trotzdem wird mein E-Mail Eingang weiter von denen zugemüllt....das verhalten passt zu der Casino Bewertung hier.

Hello SvenSchn,

Unfortunately if the casino did not block the e-mails so far I can only recommend to block the sender's e-mail address. As long as they refuse to stop sending the e-mails there isn't much we are able to do either.

Dear SvenSchn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.