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Hello Cristina.

Thank you for submitting your complaint. We are very sorry to hear about your troubles. Could you please be more specific? Which bonus did you try to take? What happened afterwards?

Dear Cristina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.