Golden Star Casino - Hráč se snaží stáhnout svůj zůstatek.

They say they cannot pay out the way I have deposited

De siger de ikke kan udbetale på den måde jeg har indbetalt på

Dear Mini,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Golden Star Casino. I’m afraid, I will need more information regarding your problem. Why don't you use one of the recommended payments to withdraw? Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I want so that I get the money in my account so that I can withdraw it, they should close their deposit with mastercard, since unfortunately they cannot pay out that way at the moment. It can't be right! There are 3 options! To do it with skrill or neteller, it requires me to create an account with them which I am not interested in and as far as I know I can only use the money online! The 3rd is a bank transfer where I can't find my bank to make a deposit so I can pay out that way!

Jeg vil ha så jeg får pengene på min konto så jeg kan hæve dem, de burde lukke deres indbetaling med mastercard, eftersom at de uheldigvis ikke kan udbetale på den måde lige pt. Det kan ikke være rigtig! Der er 3 muligheder! At gøre det med skrill eller neteller, det kræver at jeg opretter en konto hos dem som jeg ikke er interreseret i og så vidt jeg ved kan jeg kun bruge pengene online! Den 3 er en bank overførelse hvor jeg ikke kan finde min bank for at ku lave en indbetaling, så jeg kan udbetale den vej!

Dear Mini,

Please understand that if you can deposit with a payment method, it doesn't mean you can also withdraw with it. You will have to chose one of the available methods to process the payout.

Dear Mini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed based on the above mentioned reason.