Golden Park Casino ES - Hráč kritizuje strukturu bonusů.

Goldenpark is a good casino compared to other online casinos and the withdrawals are immediate but everything has a but. I am a VIP user at goldenpark and todoslots, which belong to the same company, but they do not stop offering bonuses to VIP clients when there are losses as a bonus and also in many promotions to non-VIP users and the person in charge of VIP promotions argues that other clients only want bonuses and not so much the free spins. The bonuses they offer are bonuses that have a rollover that is almost impossible to release, or it is simply that it is something that is impossible to release, I am only interested in free spins as a bonus and promotions but they are given with a few drops and so they do not give much Possibly money, because the free spins is what interests me and it makes some money sometimes but I'm not interested in bonuses that are impossible or almost impossible to clear, but that's the business

Goldenpark es un buen casino comparado con otros casinos online y las retiradas son inmediatas pero todo tiene un pero. Soy usuario vip en goldenpark y todoslots, que pertenecen a la misma empresa, pero a los clientes vip no cesan de ofrecerles bonos cuando hay pérdidas a modo de bonificación y también en muchas promociones a usuarios no vip y aduce el encargado de las promociones vip que otros clientes solo quieren bonos y no tanto las tiradas gratis. Los bonos que ofertan son bonos que tienen un rollover casi imposible de liberar, o simplemente es que es algo imposible de liberar, a mí solo me interesan las tiradas gratis como bonificación y promociones pero las dan con cuenta gotas y pocas para que no de mucho dinero posiblemente, porque las tiradas gratis es lo que me interesa y se logra algo de dinero a veces pero no me interesan unos bonos que son imposibles o casi imposibles de liberar, pero así es el negocio

Dear trader,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are interested in different promotional offers from those that are normally available for you? Could you clarify what the disputed amount represents, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand that casinos in general are not obligated to offer bonuses to their players and bonus privileges can be limited or taken away completely at any time without any further explanation.

Thank you in advance for your reply.

Best regards,

Petronela

The amount is an error, I indicated it because I wanted to put a question mark even though I put any amount.

I have not commented that it is an obligation to offer bonuses or free spins or to accept them in my previous comment and that should have been indicated at the beginning, that all this is optional, to avoid misunderstandings and it is now when I comment.

And indeed I am interested in promotional offers different from those that are normally available to me, I prefer free spins than bonuses with impossible rollovers, but the free spins they offer are few both as a bonus and in promotions and it is also something optional, but still something optional they offer very few free spins and with a minimum bet and I criticize the stinginess in the bonuses and promotions, but compared to other platforms that do not offer bonuses or do not make similar promotions they are even generous, but there is always or almost always something better or worse depending on what it is compared to, and this is constructive criticism.

That there are mostly customers who prefer bonuses maybe so, I don't know, but it's not my tendency, I prefer free spins that are also optional.

And I would add, by the way, that currently they do not have slots with rtp of 97% or 98%, like almost no platform, there is also stinginess in that, so that there are not many prizes, they have slots of 94% up to 96% at most , and when playing games the difference in the frequency of awarding prizes is notable depending on the percentage of rtp that a slot has.

El monto es un error, lo indiqué porque quise poner un signo de interrogación aunque puse un monto cualquiera.

No he comentado que sea una obligación ofrecer bonos o tiradas gratis o aceptarlos en mi comentario anterior y eso debería haberlo indicado al principio, que todo esto es opcional, para evitar malentendidos y es ahora cuando lo comento.

Y efectivamente estoy interesado en ofertas promocionales diferentes a las que normalmente están disponibles para mí, prefiero tiradas gratis que bonos con rollovers imposibles, pero las tiradas gratis que ofrecen son pocas tanto como bonificación como en promociones y también es algo opcional, pero aún siendo algo opcional ofrecen muy pocas tiradas gratis y con una mínima apuesta y critico la tacañería en las bonificaciones y en las promociones, pero comparandolo con otras plataformas que no bonifican o no hacen promociones parecidas son hasta generosos, pero siempre o casi siempre hay algo mejor o peor según con qué se compare, y esto es una crítica constructiva.

Que haya clientes en su mayoría que prefiere bonos tal vez sea así, no lo sé, pero no es mi tendencia, prefiero tiradas gratuitas que también son opcionales.

Y añado, de paso, que actualmente no tienen slots con rtp del 97% o 98%, como casi ninguna plataforma, también en eso hay tacañería, para que así no haya muchos premios, tienen slots del 94% hasta el 96% como mucho, y a la hora de jugar partidas la diferencia en la frecuencia de dar premios es notable según sea el porcentaje de rtp que tenga un slot.

I wish I could be of more help. Please understand that we can't force the casino to give you different promotional offers. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

PS: I have adjusted the disputed amount from €20,000 to €0.