Golden Lady Casino - Výběr hráče byl opožděn.

I have withdrawal  my money. In the beginning the bitcoin withdraw was 7-10 days. After that the casino said continue checking and no I have begun to screenshot the conversation. They just say 'some time's I will get my withdraw. I will continue to check but I dont believe I will get paid.  They could call and help me to deposit. But cant call and help me withdraw. 

Dear Nancy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you confirm that you have requested your withdrawal on 6th of April and started the verification process straightaway? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

Dear Nancy,

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Thank you very much in advance.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.